Online Orders

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Placing an Order

Buying online in the CNCROTARY.COM Shop is very simple. Just browse our shop click on any items you wish to purchase and add them to your shopping basket. If you have any queries about an item, please contact us on 01246 206000 or use the chat box in the bottom right hand corner of the screen before placing an order.

Once you are certain that the item you have chosen is fit for purpose, add it to your cart. When you have completed shopping go to the checkout and complete your details. Choose which delivery method is more suitable for you; you can have it shipped to your door or you can collect from our trade counter. Select a payment method, check that your order is correct and add any comments relating to your order. If you have received a gift voucher or coupon code, please tick the relevant box to ensure that they are added to your order. Make sure that you have read and agreed to CNCROTARY.COM’s terms and conditions and then click the pay now button. If you have chosen to pay by bank transfer, a box will appear on your screen that will advise you of where to send the money to. Please be advised that customers who pay by bank transfer have to wait until the money has cleared before the item is prepared and shipped. Depending on the form of bank transfer, CHAPS can take up to 2 hours depending what time of day it is and BAC can take up to 3 days to clear.

If you have chosen to pay by credit or debit card you will be taken to WorldPay, secure payment form, where you will need to complete your payment details. Once your order has been completed you will receive an email notifying you of your order and shipment will be arranged once payment has been cleared.

Don’t forget that becoming a member to our site allows you to collect and store points for every purchase made which can be redeemed the next time you buy from CNCROTARY.COM.

Tax Charges

For orders made from the UK or the European Union 20% VAT is added. If you are a VAT registered business within the EU (except the UK) you should email your order number and your VAT number to us so that your invoice  total can be amended.

We may request separate details prior to payment processing and subsequent shipment.

All orders outside the EU are VAT free.

Purchasing is Totally Secure with WorldPay Merchant Services which is level 1 compliant.

You can also pay by Paypal.

Shipping & Handling

Provided the goods are in stock we aim to process and ship in the UK within 24 hours.

Our couriers collect at 3.30pm Monday to Friday. If your consignment misses the cut off time it will be shipped the following working day.

For items that are not in stock and for those outside of the UK; please contact CNCROTARY.COM on 01246 206000 or use the chat box in the bottom right hand corner of the screen for a more precise shipment time.

Please be advised that if you are ordering a bespoke product that requires modifications to suit your needs then shipment will exceed the 24 hour period stated above.

Contact us: or Tel: 01246 206000

Service Contracts

“By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.”

Registration and service packages 

By starting your CNCROTARY.COM subscription and providing or designating a payment method, you authorize us to charge you (i) on a recurring monthly subscription fee basis at and (ii) for promotions which you elect to participate in, in each case at the then current rate. We reserve the right to adjust pricing for our subscriptions and promotions ( if applicable) in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms and Conditions, we shall notify you of any price changes to your subscription and/or promotion by email.

By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods, at the then-current subscription rate. We may submit periodic charges (e.g, monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method within the 48-hour notice requirement.

Service cancellation

If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. We reserve the right to revoke your subscription at any time.